Terms & Conditions

Medical Marketing Guru, LLC
Effective as of 10/9/2025

1. Introduction and scope
1.1 These Terms and Conditions (“Agreement”) govern all products, marketing campaigns, and professional services provided by Medical Marketing Guru, LLC (“MMG”) to the client (“Participant” or “Client”).
1.2 This Agreement, together with any signed Proposal, Statement of Work, or Online Order Form, constitutes the entire contract between MMG and the Participant. If there is a conflict, the order of precedence is: (a) the most recent signed Proposal or Statement of Work; (b) these Terms and Conditions; and (c) any other written documentation or correspondence.
1.3 By signing any Proposal or providing electronic authorization, the Participant agrees to be bound by this Agreement.

2. Definitions
2.1 “Fixed-Term Services” – projects with a defined start and end date, such as Direct Mail Campaigns and Reputation Clean-Up Services.
2.2 “Ongoing Digital Marketing Services” – continuing monthly programs without a defined end date, including but not limited to SEO, PPC, social media marketing, reputation management, mass email marketing, and website hosting.
2.3 “Onboarding” – the commencement of work or services, including strategy, creative design, setup, or deployment on behalf of the Participant. Onboarding begins upon the earliest of: (a) three (3) days after payment is received; (b) three (3) days after signing this Agreement; or (c) when MMG performs any service-related work at the Participant’s request.
2.4 “Effective Date” – the date this Agreement or related Proposal is signed by the Participant.
2.5 “Termination of Service” – written notice by either party to end an active service or campaign in accordance with this Agreement.

3. Payment terms
3.1 Participant agrees to pay all fees and charges as outlined in the applicable Proposal.
3.2 Payments may include a deposit, balance due prior to launch, and/or monthly recurring payments, depending on service type.
3.3 All payments are due on or before the Effective Date or the scheduled release date specified in the Proposal.
3.4 Credit card authorization. Participant authorizes MMG to charge any credit card or payment method provided for all agreed costs. If recurring payments are declined, MMG may suspend services until payment is received or updated information is provided.
3.5 Late payments. Balances not paid within sixty (60) days of invoice date will accrue interest at twenty-one percent (21%) per annum and may incur a $150.00 late charge.
3.6 Insufficient funds. A $25.00 fee applies for any returned check or denied transaction.
3.7 Price adjustments. MMG may adjust prices to reflect increases in costs of business, including postage, third-party materials, or advertising platform fees.

4. Refunds and store credit
4.1 Refunds for services are not guaranteed under any circumstance.
4.2 MMG may issue store credit at its discretion. Store credit must be used within twelve (12) months, is non-transferable, and non-refundable.
4.3 All work performed or services initiated prior to cancellation—including design, setup, printing, or onboarding—are billable and non-refundable.

5. Default and remedies
5.1 Participant is in default if any payment due is not received within sixty (60) days of the due date.
5.2 Upon default, MMG may issue written notice demanding payment of outstanding amounts, interest, and late charges within five (5) days.
5.3 Failure to cure the default authorizes MMG to: (a) suspend or terminate services; (b) seek full payment of outstanding balances; (c) pursue legal remedies for collection; and (d) recover reasonable attorney’s fees and court costs.

6. Term and renewal
6.1 Initial term. Each Proposal specifies its term length (“Term”). Services remain in effect for the entire Term once onboarding has begun.
6.2 Fixed-Term Services. Fixed-Term Services (e.g., Direct Mail, Reputation Clean-Up) automatically expire at the end of their specified Term and do not renew automatically unless both parties agree in writing to extend or renew.
6.3 Ongoing Digital Marketing Services. (a) After any initial minimum term, these services continue month-to-month. (b) At the end of each month, services automatically renew unless MMG or the Participant provides written notice of cancellation at least three (3) days prior to the next billing date. (c) Participant authorizes MMG to charge recurring monthly fees automatically until cancellation is communicated in writing.

7. Termination of services
7.1 Participant may terminate services before onboarding or prior to any automatic renewal by written notice to info@medicalmarketingguru.com
7.2 No cancellations are permitted once onboarding has begun for any Fixed-Term Service.
7.3 For Ongoing Digital Marketing Services, termination takes effect at the end of the current billing period following proper notice.
7.4 MMG may terminate services for nonpayment, material breach, or Participant misconduct.
7.5 Early cancellations granted by management do not relieve Participant of payment obligations for work performed or current billing cycles.

8. Ownership of deliverables
8.1 Upon full payment, ownership of completed creative assets (logos, designs, videos, or websites) transfers to the Participant.
8.2 Hosting, maintenance, reporting, and other ongoing service platforms remain the property of MMG.
8.3 MMG may display its name or logo discreetly in website footers or marketing materials created for the Participant unless otherwise agreed in writing.

9. Marketing services disclaimer
9.1 Participant acknowledges that MMG employs proprietary strategies, creative processes, and marketing methods that may not be disclosed in full, and authorizes MMG to execute such methods in its professional discretion while performing services under this Agreement.
9.2 MMG may create, edit, or publish marketing content, campaigns, keywords, advertisements, blogs, or social media posts on the Participant’s behalf without prior approval, using professional judgment consistent with the Participant’s goals and brand direction. Participant is responsible for reviewing any live or published content and notifying MMG in writing of any requested edits or removals.
9.3 MMG will not use or distribute vulgar, profane, or inappropriate materials, and will act in good faith to represent the Participant’s business accurately and ethically.

10. Limitation of liability
10.1 MMG’s total liability for any claim shall not exceed the total amount paid by Participant for the specific service giving rise to the claim.
10.2 MMG shall not be liable for indirect, consequential, or punitive damages, including loss of revenue, goodwill, or data.
10.3 MMG is not liable for third-party changes to online platforms, algorithms, or advertising policies that may impact performance.

11. Governing law and venue
11.1 This Agreement is governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
11.2 Any dispute shall be brought exclusively in the state or federal courts located in Colorado Springs, Colorado, unless otherwise mutually agreed in writing.

12. Miscellaneous
12.1 Entire agreement. This Agreement constitutes the entire understanding between the parties and supersedes all prior communications.
12.2 Amendments. No modification is valid unless in writing and signed by both parties.
12.3 Severability. If any provision is found invalid, the remainder remains enforceable.
12.4 Assignment. Neither party may assign this Agreement without prior written consent.
12.5 Counterparts. This Agreement may be executed electronically and in counterparts, each deemed an original.

13. Electronic communication and consent
13.1 Participant consents to electronic communication via email, phone, SMS, or video conferencing with MMG.
13.2 Participant acknowledges that such communication may not always be encrypted and accepts associated risks.
13.3 Either party may revoke this consent in writing.

14. Service-specific provisions
14.1 Direct Mail Campaigns
(a) Holds, delays, and schedule changes. Holds or schedule changes requested by Participant for any Direct Mail campaign are subject to a $69 per month warehouse fee per occurrence, and a $12 per month call-service fee if applicable, beyond the agreed timeline.
(b) List criteria or demographic changes. Changes to mailing-list, demographic, or geographic criteria after approval will incur additional list acquisition or modification charges.
(c) Printed material storage. Printed materials not mailed due to Participant delay may be stored for a $50 per month fee. If no written instruction is received within thirty (30) days, MMG may dispose of remaining materials without further notice.

14.2 Website hosting and transfer
(a) Website storage. MMG will maintain website hosting so long as hosting fees are paid on or before their due date. If payment lapses, MMG bears no liability for storage or preservation of website files, databases, or content.
(b) Website transfer. If Participant elects to transfer a website to another host, Participant assumes all transfer-related fees and responsibilities. MMG may waive transfer fees if the new host or Participant performs all troubleshooting.
(c) Refusal of transfer services. MMG may decline transfer services if excessive technical complications exist with the new hosting provider; in such cases, Participant is responsible for completing the transfer independently.

14.3 Effective date interpretation (website add-on)
If the Effective Date is omitted or left blank, the date of first payment, signature, or commencement of services shall constitute the Effective Date.

14.4 Warranty of authority (website add-on)
Each party represents and warrants that the individual executing this Agreement has full authority to do so and to bind the respective party.

14.5 Release by participant (website add-on)
Participant releases and holds harmless Medical Marketing Guru, LLC, its officers, directors, employees, and agents from any and all claims, damages, or losses arising out of or related to marketing services performed under this Agreement, except in cases of gross negligence or willful misconduct.

Acceptance by email or electronic authorization
Approval via email, e-signature platform, or other written electronic communication referencing an MMG Proposal constitutes acceptance of that Proposal and these Terms & Conditions.